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...chipping away at the potholes...but wish the driver would go straight down the middle of the road! - Lewis
...all our drivers are familiar with the Highway Code......unlike? - John
LTD Driver Audit taking place now - who will be named and shamed for not returning documents by the deadline??? - Tracy
Day 7 on business development all is going well. - Grant
Loving the new job thanks for the opportunity!!! - Luke
WPRG – News Letter – August 2011
August has been a demanding month for WPRG to say the least. New contracts to implement, existing contracts with ever increasing and unpredictable volumes and a growing operational team. We are extremely pleased to announce how successful the month was and that we exceeded all expectations so a massive well done to the team! August is traditionally a busy and stressful month for WPRG due to the peaks our customer base experience and so it is exciting when we manage to achieve more than we set out to as well as bring on new contracts and successfully implement those that were in the very early stages at the start of August.
Our operational team has been carefully re-structured to allow plenty of cover and experience in all areas from administration to resourcers and bookings co-ordinators to senior management. This has allowed us to concentrate on servicing our entire customer base instead of just the new ones which our competitors appear to be regularly failing at. We understand the importance of our business as a whole and the need for new contracts but never take for granted those that have been loyal for so many years and continue to improve our service to them also.
September is usually a quieter time for WPRG allowing us the time to plan ahead for the extreme peaks our customers experience, which is vital. We are delighted to be confident in saying that not only do we have a team that can manage the planning for our customers and staff but we also have the highest calibre of staff in our operations team to implement and service the 2 new contracts we have been awarded during August. The two new contracts are adding to an ever growing Driving Division of the business and will enable us to offer work to our employees during the traditionally quieter times of the year; January, February, etc. Both new customers compliment our existing customer base as they have peaks at different times; this is only good news as it stabilises our position in offering drivers the continuity of work for the whole year which again, our competitors struggle with.
September could also be a tricky month as it's the final month before the AWR comes into play, all the last minute questions and uncertainty people have will be answered and put to rest when we finish the consultations with our temporary workforce and customers. We are extremely proud of how we have managed the consultations and difficult decisions we have had to make. The new contracts have made the decision making easier on us to a degree as it allows us to offer more opportunity to employees and take the stress of pay parity away from almost all of our customers.
September will see a massive recruitment campaign for WPRG across London, Essex and Herts in both the Driving and Industrial divisions due to the Christmas peak but mainly because of the new contracts we have been awarded and the expected growth in the existing customer base.